Refund policy

At poopbagclub™, we strive to ensure that your experience with our products is always positive. While we do not accept returns due to the consumable nature of our products, we do offer refunds or replacements in specific situations.

 

Eligibility for Refund or Replacement

• Damaged or Defective Items: If your order arrives damaged or defective, contact us within 7 days of receiving your package. We’ll provide a replacement or issue a full refund at no additional cost to you.

 

Refund Process

• To request a refund or replacement, please contact us with your order number and a description of the issue.
• If a refund is approved, it will be processed and credited to your original payment method within 5-7 business days.

 

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.

 

Non-Returnable Items

• Due to the nature of our product(s), we do not accept returns for non-defective items.

 

Contact Us

If you have any questions about our Privacy Policy, please contact us.