FAQ

Got questions? Check out our FAQ before sliding into our DMs for help!

About Us

What makes PoopBagClub™ different from other poop bag brands?

Glad you asked! We’re not your average poop bag company. PoopBagClub™ is the first-ever poop bag brand to ditch retail packaging altogether AND we're predominantly a subscription box model. That’s right—we ship our eco-friendly, premium poop bags in compostable mailer boxes directly to you, cutting down on waste and making it super easy for you to be both awesome and eco-conscious. No fancy retail boxes, just poop bags ready to go to work.

How does PoopBagClub™ support sustainability?

We’re all about saving the planet, one poop bag at a time. Our bags are made with eco-friendly materials that won’t sit around for centuries in a landfill. Plus, by skipping traditional retail packaging and using subscription boxes instead, we cut down on a ton of unnecessary waste. That’s a win for your dog, your conscience, and the Earth.

Do you offer partnerships?

Yes! We love working with like-minded companies and individuals. If you're interested in partnering with us, check out our Partnerships page for more information and to get in touch.

I'm a reporter, how can I get in touch to write a story?

Check out our Newsroom for latest press updates, brand downloadables, and contact information.

Product Information

Are your dog poop bags eco friendly?

Duh! Our bags are tough on poop but gentle on the planet. They’re made from eco-friendly materials that keep your dog’s business where it belongs without messing with Mother Nature. We offer two separate qualities of bags:

Premium Compostable Bags: made from plants and breaks down in 90 day under compostable conditions.

Regular Plastic Biodegradable Bags: made from 65% post-consumer recycled plastic.

Both bag options are among the most popular in the global pet waste bag market.

How thick are your poop bags?

We don’t mess around when it comes to quality. One of our major competitive differences is that most poop bags in market are a flimsy 12-18 microns thick, ours are a solid 20 microns. Translation: our bags are thicker, tougher, and way less likely to leave you with an unfortunate situation on your hands. Literally.

What sizes of poop bags do you offer?

Rolls: 1" in diameter x 2.25" long per roll.

Bags: 9" wide x 13" long (fully expanded)

That’s fancy talk for “they fit in most dispensers and won’t bulk up your pockets and large enough for great dane-sized piles."

Looking for something else? Contact us to request more bag sizes!

What scents do your bags come in?

Choose your own poop bag adventure: Unscented or Lavender. Whether you like it neutral or want a hint of freshness, we’ve got you covered.

Don't see a scent you like? Contact us to request a new scent!

Pricing & Pack Sizes

How does pricing work?

For the most up-to-date pricing, visit Get Bags.

What pack sizes do you offer?

We’ve got something for every kind of pup parent:

  • 60 Bags (4 rolls) – For light users, aka “once-a-day” pups.
  • 90 Bags (6 rolls) - Ideal for pups who average 1–2 walks a day or those who need a little extra.
  • 120 Bags (8 rolls) – Great for regular, everyday users.
  • 240 Bags (16 rolls) – Perfect for multi-pet households or long-term stock.
  • 360 Bags (24 rolls) – Best value for heavy users or those who just like to be extra prepared.

Subscription & Orders

Is there a subscription option?

You bet there is! PoopBagClub™ runs on a subscription box model because we know you’ll need poop bags regularly. The best part? You can get 6 FREE rolls + a FREE gift with your first month subscription!

Need to skip a month or pause? Change the amount? Cancel? No problem! Visit your account to make any changes - you're in full control of your subscription.

Can I try PoopBagClub™ without subscribing?

Yes of of course! Poop bags can be purchased one-time and/or by subscribing to receive a subscription box whenever you need them.

Click here to view our Poop Bag Products.

Can I change my subscription or order details?

Absolutely. Change the frequency, the number of bags, or skip a delivery whenever you need to. We make it easy so you never have to worry about running out of poop bags (or drowning in too many).

Visit your account to make any changes - you're in full control of your subscription.

Is there a cancellation fee?

Nope! You can cancel anytime without any cancellation fees. We want to keep it hassle-free, just like our poop bags.

Visit your account to make any changes - you're in full control of your subscription.

Where can I find your subscription policy?

Our Subscription Policy can be found here.

Shipping & Delivery

What shipping options do you offer?

We ship your poop bags in compostable mailer boxes because we love the planet. Shipping costs vary depending on the pack size and how frequently you order. Some subscriptions may include shipping, while others may have a small fee. Check out the details at checkout to see how it works for your order.

Where do you ship?

Right now, we’re all about serving our furry friends in the USA (all 50 states). International shipping isn’t available just yet, but we’re working on it!

How long will it take for my order to arrive?

We usually ship within 1-2 business days, and your poop bags should land at your doorstep in 5-7 business days. If there's any delay, we'll keep you in the loop.

Customer Support & Returns

What if I have a problem with my order?

Uh-oh! If something’s not right, contact us and we’ll make it right, pronto. We’re all about keeping you and your pet happy.

Can I return poop bags, wipes or other products?

Unless the bags are defective, we can’t take returns on opened rolls (we don’t want to deal with used poop bags either, thanks). But if you have any issues, contact us and we’ll work it out.

Gifting & Promotions

Can I give PoopBagClub™ as a gift?

Yes! Gift the joy of responsible poop-scooping. Contact us and we'll set you up with a digital gift card. They’ll thank you later (and so will their dog).

How can I stay updated on new products or promotions?

Easy—sign up for our newsletter. We’ll send you the latest on new product launches, special deals, and maybe even some cheeky pet memes. Because who doesn’t love a good animal meme?

Do I get rewarded for referring my friends?

Yes, and it’s super easy! Just share your unique referral link with your friends. When they sign up for PoopBagClub™, you’ll both get rewarded your next order. Boom, everybody wins! Simply visit our Refer a Dog page, grab your link, and start spreading the poop bag love (okay that sounded a little gross). The more friends you refer, the more you save—so go ahead, be a hero.

Contact

How can I contact you?

We’d love to hear from you! Whether you have questions, feedback, or just want to say hi, feel free to reach out to us by visiting our Contact page and filling out the form. We’ll get back to you ASAP because we know poop bags (and your pet) wait for no one.